fletcherson
Well-Known Member
I wanted to post an example of what I feel was good business tactics. I didn't name the company in the title because I don't want to rub anyone the wrong way, just share an experience that I found suprizing and refreshing in today's market. I ordered some door hinges for my bucket, they were advertised to work on model T. When I got them, they would have mandated a mortise of about 3/4" because the hinges do not close flat. They are apparently designed to work on a car with a gap and space between the door and fender. Ok, I made my own hinges and emailed a request to return the hinges. Long story short, I returned them at my expense, but they didn't get logged into their computer in time and I was charged a restock fee. I didn't feel right about it because I had been in contact with them and returned them in time, and between the shipping and the re stock fee, it was about half the price of the product, so I simply sent an email and told them to enjoy the restock fee and make it last, I wouldn't order anymore... Suprizingly, they immediately sent a reply with an apology and refunded the fee plus my return shipping that I was responsible to pay. That wasn't necessary, but made me feel like they do actually appreciate their customers. That was speedway. No disrespect intended to any of our sponsors. With all of the negative experiences that we deal with, I just wanted to share a good one.