Not to be arguementive or disagreeable, I just want to say that yes, the bbb does have complaints, etc published, but they are very much on the side of the business. They favor the business in any dispute, if the business offers a token resolve that's not acceptable to the consumer, and that's exactly what they do, the bbb closes the complaint and states that the vendor offered a resolution and infers that the consumer was unreasonable, then the consumer has to start the process over, with the same anticipated result, what a pain. I have had several experiences with them. They are paid by the business, and that it where their loyalty is. I'm not a fan. I personally have more faith in word of mouth from people who have done business with the company. If there are many complaints, etc on the bbb, that company is horrible, most likely.