tfeverfred
Well-Known Member
On a side rant.... I arrived at Discount Tire at 8:05am. I was the 3rd customer in line. I had my wheels and all I needed was the 2 tires mounted and balanced. I sat down and started reading a magazine. During that time, a few more people showed up needing all new tires, etc. After an HOUR and watching a few customers leave, I went to see if there was a problem. Didn't see where the guy had set my tires, so I sat back down. A few more minutes later, I get up to check again. Now, I'm kinda concerned. A clerk sees me and comes out with my tires. As I'm setting them in the trunk of my car, something didn't look right.
On one wheel, the chrome valve stem I gave them was replaced with a plain rubber one and on the other wheel, they had replaced the chrome cap on my valve stem with a rubber cap. So, I roll them back to the garage and the guy who did my tires says, "Is there a problem?". Kinda smug little snot. I showed him the problem, he shrugs his head and walks off! Now... the coffee kicking in... I'm getting pissed. Time to get a manager. He comes out and when he sees the situation, he promptly rolls them inside and fixes me up.
It took an hour and 20 minutes to mount and balance 2 tires! At $16 per wheel! So that's $16 to put a NEW, clean tire on a NEW, clean wheel. He didn't even get dirty! The guy who did my tires was about 20 years old. Yea, I get it's a thankless job bit, but I went in the morning, when it was cooler out (it's 95 degrees now) and I was very compliant. Has pride in one's job just completely gone to the toilet? In my teens, I worked in a garage and it would take 10 minutes to do a tire job. WTF? Over an hour and still not done right?
On one wheel, the chrome valve stem I gave them was replaced with a plain rubber one and on the other wheel, they had replaced the chrome cap on my valve stem with a rubber cap. So, I roll them back to the garage and the guy who did my tires says, "Is there a problem?". Kinda smug little snot. I showed him the problem, he shrugs his head and walks off! Now... the coffee kicking in... I'm getting pissed. Time to get a manager. He comes out and when he sees the situation, he promptly rolls them inside and fixes me up.
It took an hour and 20 minutes to mount and balance 2 tires! At $16 per wheel! So that's $16 to put a NEW, clean tire on a NEW, clean wheel. He didn't even get dirty! The guy who did my tires was about 20 years old. Yea, I get it's a thankless job bit, but I went in the morning, when it was cooler out (it's 95 degrees now) and I was very compliant. Has pride in one's job just completely gone to the toilet? In my teens, I worked in a garage and it would take 10 minutes to do a tire job. WTF? Over an hour and still not done right?
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